Manager, Customer Support
Everway(15 days ago)
About this role
The Customer Support Manager at Everway is a strategic role focused on shaping the support experience for Neurotechnology software products. The role emphasizes using data and AI-enabled tools to improve customer experience and inform product decisions. It supports the company’s mission to make products accessible and effective across global education markets.
Required Skills
- Team Leadership
- Omnichannel Support
- Zendesk
- Salesforce
- Automation
- AI Tools
- KPI Analysis
- Escalation Management
- Knowledge Base
- Coaching
+2 more
Qualifications
- Bachelor’s Degree
About Everway
everway.comEverway builds easy-to-use software that helps people who learn and work in different ways — and the educators, employers and support professionals who help them — to achieve better outcomes in education, work and life. Their platform uses data and assistive technologies to break down barriers to learning and employment and to personalise support so individuals can unlock their full potential. Headquartered in the US with offices across Europe, Everway focuses on inclusive, evidence-informed solutions for neurodiversity, skills development and workplace inclusion.