Talkdesk

Pre-Sales Field Engineer - Customer Trials

Talkdesk(2 months ago)

Palo Alto, CAOnsiteFull TimeSenior$135,000 - $180,000Sales Engineering
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About this role

A hands-on Pre-Sales Field Engineer (Customer Trials) role focused on making Talkdesk’s Agentic AI platform tangible through demos, proof-of-concepts, and customer pilots. The position partners closely with Sales Engineering and Product teams to validate platform capabilities, gather feedback, and support trial deployments. It is suited to a developer-leaning Solutions Engineer who thrives in fast-moving pre-sales and pilot environments.

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Required Skills

  • AI Agents
  • Prompt Engineering
  • REST APIs
  • API Tooling
  • Integrations
  • Knowledge Bases
  • Web Crawlers
  • Agent Orchestration
  • Multi-Agent
  • Debugging

+6 more

Qualifications

  • Bachelor's Degree in Computer Science or Engineering
Talkdesk

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.

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