Principal Customer Programs & Adoption Strategy Manager

Smartsheet(9 days ago)

RemoteFull TimeSenior$135,000 - $172,500Customer Success

About this role

Smartsheet is seeking a Principal Customer Adoption Strategy Manager to lead the design and scaling of customer adoption and value realization programs, focusing on onboarding, adoption, and renewal milestones. The role involves collaborating with multiple teams to operationalize adoption frameworks and success metrics, significantly impacting customer retention and long-term value.

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Required Skills

Customer Success
Program Management
Data Analysis
SaaS
Customer Journey
Product Management
Adoption Metrics
Enterprise Software
Predictive Modeling
Cross-Functional Leadership

About Smartsheet

smartsheet.com

Smartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.

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