Customer Lifecycle Enablement Manager

UpGuard(1 month ago)

RemoteFull TimeSenior$147,813 - $197,283 (estimated)Customer Success

About this role

This role is responsible for designing and executing customer lifecycle and enablement programs that span onboarding, adoption, value realization, and renewal for UpGuard’s B2B SaaS customers. It focuses on building scalable frameworks, playbooks, and training to uplift Customer Success and Account Management teams. The position partners closely with Sales, RevOps, Product, and Customer Education to ensure smooth handoffs, data-driven risk management, and clear articulation of value to customers. The ultimate goal is to improve retention and drive greater product adoption across the customer base.

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Required Skills

Customer Journey Mapping
Lifecycle Strategy
Competency Development
Program Management
Value Realization
Risk Management
Renewal Strategy
Data Analysis
Executive Storytelling
Stakeholder Management

+8 more

About UpGuard

upguard.com

UpGuard is a cyber risk posture management platform that unifies vendor supply‑chain risk, external attack surface monitoring, and human workforce security into a single view. It provides continuous monitoring, vendor security assessments, security ratings, breach and exposure detection, and automation to collect evidence and drive remediation. Enterprises use UpGuard to centralize third‑party risk programs, quantify security posture, and streamline workflows across security, procurement, and compliance teams. The company positions its platform as an end‑to‑end solution for reducing supply‑chain and operational cyber risk at scale.