Product Support Analyst - Spring 2026 Co-op
D2L(25 days ago)
About this role
The Product Support Analyst provides technical support to administrators of Brightspace products, resolving complex, time-sensitive issues across K-12, higher education, and enterprise clients. The role works in a helpdesk environment, delivering prompt technical solutions while maintaining high client experience standards and adhering to KPIs and processes. The position also contributes feedback to product development and creates support documentation to improve product usability and support efficiency.
Required Skills
- Troubleshooting
- Customer Service
- Communication
- SQL Server
- XML
- HTML
- Java
- JavaScript
- ASP
- Dot Net
+16 more
Qualifications
- Enrolled in Computer Science, Information Technology, Educational Technology, or Information Systems Program
About D2L
d2l.comNew Relic is a cloud‑based observability platform that provides full‑stack visibility into applications, infrastructure, logs, metrics, and distributed traces. Its New Relic One SaaS offering unifies telemetry, real‑time dashboards, alerting, and analytics (NRQL) so engineering and DevOps teams can detect, investigate, and resolve performance and reliability issues across cloud‑native and hybrid environments. The platform includes APM, infrastructure monitoring, log management, synthetic monitoring, and serverless/container integrations, and connects to major cloud providers and toolchains. Organizations use New Relic to speed root‑cause analysis, reduce downtime, and optimize resource usage by correlating operational data across the stack.
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