Senior Account Manager
Customer.io(1 month ago)
About this role
The Senior Account Manager at Customer.io is a senior individual contributor responsible for nurturing client relationships, driving revenue growth, and providing high-level solutions within the B2B SaaS space. The role supports major accounts, collaborates with leadership on strategic planning, and helps build account health monitoring and foundations for a growing team. The position emphasizes data-driven decision making, customer retention, and escalation management.
Required Skills
- Client Management
- Negotiation
- Communication
- Revenue Optimization
- Upselling
- Cross-Selling
- Strategic Planning
- Account Monitoring
- Customer Support
- Industry Leadership
+6 more
About Customer.io
customer.ioCustomer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.
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