Senior Customer Success Manager II - Enterprise

Toast(1 month ago)

HybridFull TimeSenior$114,000 - $114,000Customer Success

About this role

A Senior Customer Success Manager at Toast serves as the primary customer contact and trusted advisor for large, multi-location enterprise restaurant accounts. The role focuses on building long-term partnerships across a regional book of business to drive product adoption, customer satisfaction, and recurring revenue. It requires autonomy, adaptability, and collaboration across internal teams while supporting strategic growth initiatives.

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Required Skills

Account Management
Relationship Building
Stakeholder Management
Strategic Planning
Project Management
Process Improvement
Cross-Functional Collaboration
Presentation Skills
Communication
Technical Proficiency

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About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.

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