Senior Specialist, Enterprise Support
Qualtrics(13 days ago)
About this role
Senior Specialist, Enterprise Support at Qualtrics works as a technical expert supporting top-tier enterprise clients to ensure exceptional customer experiences. The role focuses on becoming a product authority, troubleshooting complex issues, and collaborating closely with Technical Account Managers and engineering teams. It’s positioned to mentor junior colleagues and serve as a stepping stone to roles like Technical Account Manager or Solution Engineer.
Required Skills
- Troubleshooting
- Customer Support
- SSO
- APIs
- Splunk
- HTML
- CSS
- SFTP
- SDKs
- Log Analysis
+4 more
Qualifications
- Bachelor's Degree in Technical Field
- Project Management Certification
About Qualtrics
qualtrics.comQualtrics is an experience management (XM) platform that helps organizations collect, analyze, and act on feedback across customers, employees, products, and brands. Its AI-powered analytics surface insights like at-risk customers and churn predictions and recommend actions to improve experience and drive revenue. The platform combines survey tools, real-time reporting, workflow orchestration and integrations to operationalize experience data at enterprise scale. Companies use Qualtrics to turn experience signals into measurable business outcomes.
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