Service Desk Team Lead

DYOPATH(13 days ago)

Waddell, AZOnsiteFull TimeSenior$56,000 - $56,000Information Technology

About this role

The Service Desk Team Lead at DYOPATH is a leadership role within the IT support organization that focuses on supervising and developing a service desk team to deliver high-quality technical support. The position is onsite in Waddell, AZ and is aligned with the company’s L.O.V.E. values and emphasis on employee growth. It reports into the IT organization and supports core business hours Monday–Friday.

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Required Skills

Technical Support
Team Leadership
Operations Management
ITSM
Ticketing Systems
Windows
Microsoft 365
Hardware Support
Problem Solving
Customer Service

Qualifications

Associate's Degree in Computer Science (Preferred)
HDI Support Center Analyst (HDI‑SCA)
ITIL Foundation
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate

About DYOPATH

dyopath.com

Sucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.