Service Desk Level 1 Analyst (Temporary)
DYOPATH(14 days ago)
About this role
A Service Desk Level 1 Analyst at DYOPATH is an entry-level IT support role focused on delivering excellent customer service while developing technical skills. This temporary, on-site position in Houston supports the company’s service desk operations during a six-month assignment and offers training and certification opportunities.
Required Skills
- Customer Service
- Troubleshooting
- Ticketing
- Windows
- Microsoft Office
- Network Troubleshooting
- Mobile Devices
- Problem Solving
- Communication
- Multitasking
Qualifications
- High School Diploma
- Associate Degree
- Bachelor's Degree
- HDI‑SCA
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
About DYOPATH
dyopath.comSucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.