Solutions Analyst (Acute and Payer-General Support)
PointClickCare(1 month ago)
About this role
The Solutions Analyst provides advanced customer-facing technical support for PointClickCare’s clinical, cloud-based SaaS applications. The role focuses on managing complex technical and integration cases, acting as a liaison between customers and internal teams. It supports long-term care and medical facility workflows, ensuring high-quality service and timely issue resolution. The position reports to the Manager, Customer Support and involves shift-based work including evenings and occasional weekends or holidays.
Required Skills
- Customer Support
- Technical Support
- SaaS Support
- Clinical Applications
- Cloud Software
- Troubleshooting
- Log Analysis
- Problem Solving
- Cross-Functional Collaboration
- Knowledge Base Management
+13 more
About PointClickCare
pointclickcare.comPointClickCare is a leading cloud-based healthcare software company focused on long-term, post-acute, and senior care providers. Its platform combines EHR, care coordination, revenue cycle management, analytics and AI-driven tools to improve clinical workflows, transitions of care, and reimbursement. PointClickCare also operates a connected network and marketplace that enables data exchange and collaboration among providers, payers, pharmacies, and health systems to support value-based care. The company is widely used across North America and is positioned as a #1 cloud-based provider for the sector.