Support Specialist, Workforce

Restaurant365(1 month ago)

RemoteFull TimeMedior$48,080 - $67,300Customer Support

About this role

The Support Specialist, Workforce supports Restaurant365 payroll clients by resolving technical issues and ensuring a positive customer experience. The role collaborates with sales, implementation managers, and third-party partners to understand and address customer needs. It involves managing support queues, identifying product or documentation gaps, and occasionally providing basic training to clients. This position requires a blend of technical aptitude and strong interpersonal communication skills in a remote environment.

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Required Skills

Technical Support
Customer Service
Troubleshooting
Phone Support
Live Chat Support
Ticket Management
Software Documentation
Trend Analysis
Basic Training
Payroll Systems

+15 more

About Restaurant365

restaurant365.com

Restaurant365 (R365) is a cloud-based enterprise management platform built specifically for restaurants and multi‑unit foodservice operators. The software unifies accounting, inventory and procurement, operations, and workforce management (scheduling, timekeeping, payroll) into a single system to streamline workflows and improve financial controls. R365 provides real‑time reporting and integrations with POS and vendor systems so operators can optimize costs, drive labor and food margin improvements, and scale consistent operations. Headquartered in Austin, TX, the platform targets multi‑unit and enterprise restaurant groups seeking to boost efficiency and profitability.