Team Lead, Account Advocate
Apollo.io(25 days ago)
About this role
The Account Advocate Team Lead at Apollo.io is a front-line leader for the team that supports customers through billing, renewals, and retention touchpoints. The role focuses on driving revenue protection and improving customer experience by surfacing insights and coordinating with cross-functional partners. It requires ownership of operational quality, team development, and escalation management to ensure consistent outcomes.
Required Skills
- Billing
- Renewal Management
- Churn Prevention
- Negotiation
- Objection Handling
- Coaching
- Data Analysis
- Performance Management
- Customer Empathy
- Escalation
+2 more
About Apollo.io
apollo.ioThis company is a go-to-market platform that helps revenue teams generate and manage pipeline across outbound prospecting, inbound lead capture, contact enrichment, and deal tracking. It bundles automation, data enrichment, and analytics with CRM and third‑party integrations so sales and marketing teams can run scaled sequences, qualify leads faster, and surface higher‑quality opportunities. The product is aimed at growth and enterprise sales organizations that want to improve conversion rates, shorten sales cycles, and get clearer visibility into pipeline performance.
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