Technical Customer Support Specialist I

Revinate(13 days ago)

RemoteFull TimeMedior$110,098 - $145,795 (estimated)Customer Operations

About this role

A Technical Customer Support Specialist at Revinate is a customer-facing technical role within the Customer Operations organization supporting Revinate’s hospitality software solutions. The position is remote for candidates in the Greater Phoenix area and works a defined shift schedule including weekend coverage. The role contributes to product quality and customer experience in a fast-growing hospitality technology company.

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Required Skills

Technical Support
Troubleshooting
Ticketing Systems
Bug Reporting
Customer Communication
Email Marketing
HTML
SQL
Excel
PMS Knowledge

+1 more

About Revinate

revinate.com

Revinate is a hospitality-focused direct booking platform that helps hotels drive more revenue and profitability. The company powers over 950 million guest profiles and claims to have generated $17.2 billion in direct revenue for more than 12,500 hotels worldwide. Revinate combines guest data, CRM and marketing/analytics tools to increase direct bookings, personalize guest engagement, and reduce reliance on third‑party channels. Hoteliers use Revinate for its industry focus, data-driven insights, and integrations tailored to hotel operations.