Technical Support Engineer (Afternoon/Evening shift) - Prague, Czechia
Outreach(1 month ago)
About this role
The Technical Support Engineer at Outreach serves as the primary contact for customers, acting as both the face of the company and the voice of the customer. Based in Prague on an afternoon/evening shift, the role focuses on guiding customers through issues that impact their business operations. The position is hybrid, allowing some remote work while maintaining regular in-office collaboration. It sits within a customer-centric team that emphasizes empathy, ownership, and continuous improvement in customer experience.
Required Skills
- Technical Support
- Customer Communication
- Email Support
- Chat Support
- Phone Support
- Troubleshooting
- SaaS Platforms
- Zendesk
- Salesforce
- Slack
+11 more
Qualifications
- Bachelor’s Degree
About Outreach
outreach.ioOutreach is a sales engagement and revenue operations platform that helps revenue teams automate prospecting, manage multi-channel cadences, and capture sales activity to drive pipeline. It offers sequencing for email, calls, and meetings, activity capture and analytics, forecasting and coaching tools, and deep integrations with CRMs and common sales tech. Outreach is designed to boost rep productivity and conversion rates through workflow automation, performance insights, and workflow orchestration. Companies choose Outreach for its automation capabilities, analytics-driven coaching, and enterprise-grade integrations.
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