Technical Support Engineer, CX
NICE(19 days ago)
About this role
At NiCE, the role involves providing expertise and support for the Workforce Management (WFM) application, collaborating with various teams to resolve product issues and improve customer service. The position demands maintaining quality communication, prioritizing tasks, and contributing to the knowledge base, while also acting as a subject matter expert for support engineers.
Required Skills
- Technical Support
- Linux
- Windows
- SQL
- Troubleshooting
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.