Technical Support Engineer II
Delinea(26 days ago)
About this role
The Technical Support Engineer II at Delinea is responsible for providing post-sale technical support to customers and partners, assessing and documenting reported issues, and formulating resolution plans. This role requires significant technical knowledge in IT, networking, cybersecurity, and cloud infrastructure, along with strong troubleshooting skills and the ability to communicate effectively with customers. The Engineer will also investigate case scenarios and document corrective actions while working collaboratively within a diverse international team.
Required Skills
- Technical Support
- Customer Support
- Issue Assessment
- Resolution Plans
- Information Gathering
- Case Investigation
- Troubleshooting
- IT Knowledge
- Networking Experience
- Cyber Security Concepts
+10 more
About Delinea
delinea.comDelinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.
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