Technical Support Engineer II

Delinea

2 months ago

3.7 on Glassdoor

Philippines

Hybrid

Full Time

Junior

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

The Technical Support Engineer II at Delinea is responsible for providing post-sale technical support to customers and partners, assessing and documenting issues, and formulating resolution plans. This role requires a solid understanding of IT, networking, and cybersecurity concepts, combined with strong problem-solving abilities and excellent communication skills. The position involves troubleshooting technical issues, reproducing case scenarios, and delivering efficient customer interactions, while collaborating with a global technical support team.

Skills

Qualifications

1-2 years of proven relevant professional experience as a technical support agent or its equivalentPrior or current security clearance

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.