Technical Support Engineer II
Delinea(26 days ago)
About this role
The Technical Support Engineer II at Delinea is responsible for providing post-sale technical support to customers and partners, assessing and documenting issues, and formulating resolution plans. This role requires a solid understanding of IT, networking, and cybersecurity concepts, combined with strong problem-solving abilities and excellent communication skills. The position involves troubleshooting technical issues, reproducing case scenarios, and delivering efficient customer interactions, while collaborating with a global technical support team.
Required Skills
- Technical Support
- Customer Support
- Issue Assessment
- Resolution Plans
- Technical Troubleshooting
- IT Administration
- Networking Knowledge
- Cyber Security Concepts
- Cloud Infrastructure
- Machine Virtualization
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Qualifications
- 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- Prior or current security clearance
About Delinea
delinea.comDelinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.