(US) Sr. Customer Success Manager, Enterprise

PointClickCare(1 month ago)

RemoteFull TimeSenior$118,000 - $132,000Customer Success

About this role

The Senior Customer Success Manager at PointClickCare is responsible for managing strategic client relationships and ensuring customers maximize the value of PointClickCare’s solutions. The role partners closely with C-level and executive stakeholders, acting as a trusted advisor to align business outcomes with product capabilities. It is positioned within the healthcare SaaS space, supporting acute and long-term post-acute care markets. This role reports to the Sr. Director of Customer Success and operates remotely with travel to client sites as needed.

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Required Skills

Customer Success Management
Account Management
Client Relationship Management
Executive Engagement
Business Consulting
Strategic Planning
Churn Mitigation
Risk Management
Cross Functional Collaboration
Data Analysis

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Qualifications

Bachelor’s degree in a relevant field

About PointClickCare

pointclickcare.com

PointClickCare is a leading cloud-based healthcare software company focused on long-term, post-acute, and senior care providers. Its platform combines EHR, care coordination, revenue cycle management, analytics and AI-driven tools to improve clinical workflows, transitions of care, and reimbursement. PointClickCare also operates a connected network and marketplace that enables data exchange and collaboration among providers, payers, pharmacies, and health systems to support value-based care. The company is widely used across North America and is positioned as a #1 cloud-based provider for the sector.