Voice of Customer, Product Program Manager | Germany | Remote
Grafana Labs(1 month ago)
About this role
The Voice of Customer - Product Program Manager will scale and operationalize the VoC program, acting as the connective layer between customer feedback and product decision-making. The role partners closely with Product, Engineering, and R&D leadership and reports to the Director of Voice of Customer. This is a remote-first opportunity based in Germany that offers exposure to product and R&D career paths and emphasizes autonomy, initiative, and cross-functional influence.
Required Skills
- Program Operations
- Feedback Triage
- Feedback Analysis
- Insight Translation
- Product Collaboration
- AI Automation
- Customer Advocacy
- Tooling Evolution
- Metrics Tracking
- Process Improvement
+1 more
About Grafana Labs
grafana.comGrafana Labs develops Grafana, an open-source, composable observability and analytics platform for visualizing metrics, logs, and traces from virtually any data source. The product provides flexible, customizable dashboards, alerting, and a plugin-driven ecosystem with integrations like Prometheus, Loki, Tempo, Elasticsearch, and cloud provider services. Grafana Labs also offers Grafana Cloud and enterprise editions that add managed hosting, scalability, security, and commercial support for organizations with production SLAs. Teams choose Grafana for its extensibility, strong open-source community, and developer-friendly UX for monitoring and troubleshooting.
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