Customer Success Manager

A Customer Success Manager at Hook is responsible for managing the entire customer lifecycle, from strategy sessions to adoption and renewals, ensuring that clients achieve measurable success with the company's AI and Machine Learning platform. This role requires strong technical expertise and the ability to engage with customer success leaders and stakeholders across various functions, driving outcomes through strategic partnership and proactive problem-solving. The ideal candidate will possess prior experience in a SaaS environment, excel at communication, and be adept at creating outcome-driven success plans while managing multiple projects in a fast-paced setting.