Customer Success Transformations Lead
Cresta(9 days ago)
About this role
The CS Transformations Lead at Cresta builds and scales the Business Value and Transformation function to demonstrate and defend the business impact of Cresta’s AI products across strategic customer accounts. The role partners with Customer Success and executive stakeholders to translate AI-driven outcomes into credible value that supports renewals and expansion. It sits at the intersection of product value, transformation strategy, and analytics to ensure results withstand executive and financial scrutiny.
Required Skills
- Value Measurement
- Analytics
- Transformation
- Customer Success
- Executive Communication
- Python
- SQL
- Experimentation
- Causal Inference
- Team Leadership
+2 more
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.