EOI - Customer Success Manager, Account Management

CorePlan(2 months ago)

RemoteFull TimeManager$130,976 - $171,549 (estimated)Customer Success

About this role

The Customer Success Manager at CorePlan is responsible for managing the post-implementation success of a portfolio of customers using CorePlan's SaaS drilling management platform. This role entails coordinating post-implementation activities, monitoring account health, conducting regular check-ins with clients, and collaborating with cross-functional teams to enhance customer experience and drive advocacy. Candidates should have at least three years of relevant experience, strong project management skills, and familiarity with SaaS solutions, ideally in the mining industry.

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Required Skills

Customer Success
Account Management
Post-Implementation
CRM Management
Stakeholder Management
Project Management
Communication Skills
Problem Solving
Continuous Improvement
Mining Industry Knowledge

Qualifications

Bachelor’s degree in Business, Computer Science, Engineering or similar

About CorePlan

www.coreplan.io

CorePlan is a cutting-edge drilling management platform designed specifically for mining and exploration companies. By transitioning operations from traditional pen-and-paper methods to a cloud-based solution, CorePlan enables users to streamline drill program operations, enhance safety compliance, and optimize rig management. With features that support drill planning, digital plods, and comprehensive data reporting, CorePlan empowers teams to gain real-time visibility and control over their drilling activities, ultimately leading to improved efficiency and cost management.

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