EOI - Customer Success Manager, Account Management

CorePlan(2 months ago)

HybridFull TimeSenior$122,057 - $164,114 (estimated)Customer Success

About this role

The Customer Success Manager, Account Management at CorePlan is responsible for overseeing the post-implementation success of a portfolio of accounts within a SaaS drilling management platform. The role includes planning customer check-ins, monitoring account health, collaborating with cross-functional teams to drive customer outcomes, and developing best practices for customer support. Successful candidates will have a minimum of 3 years’ experience in Customer Success or project management, strong communication skills, and ideally, familiarity with the mining industry.

View Original Listing

Required Skills

Customer Success
Post-Implementation
Account Management
Customer Advocacy
CRM Management
Project Management
Stakeholder Management
Communication Skills
Problem-Solving
Continuous Improvement

+2 more

Qualifications

Bachelor’s degree in Business, Computer Science, Engineering or similar

About CorePlan

www.coreplan.io

CorePlan is a cutting-edge drilling management platform designed specifically for mining and exploration companies. By transitioning operations from traditional pen-and-paper methods to a cloud-based solution, CorePlan enables users to streamline drill program operations, enhance safety compliance, and optimize rig management. With features that support drill planning, digital plods, and comprehensive data reporting, CorePlan empowers teams to gain real-time visibility and control over their drilling activities, ultimately leading to improved efficiency and cost management.