Majors Customer Success Leader
harvey(3 months ago)
About this role
The Majors Customer Success Leader at Harvey is responsible for guiding a team of Customer Success Managers in delivering strategic support to high-value enterprise clients. This role involves partnering with executive stakeholders to drive account health, renewals, and long-term growth while creating customized success plans and frameworks for managing complex relationships. The leader will collaborate cross-functionally with teams including Sales and Product to advocate for client needs and contribute to shaping Harvey's Customer Success practice.
Required Skills
- Customer Success
- Team Leadership
- Executive Stakeholder Engagement
- Success Plans
- Complex Relationship Management
- Cross-Functional Collaboration
- Client Advocacy
- Communication Skills
- Analytical Thinking
- Professionalism
+5 more
About harvey
www.harvey.aiVercel is a platform designed for frontend developers to build, deploy, and host fast, modern websites and applications. It specializes in serverless functions and static site generation, leveraging a global edge network to deliver high performance and scalability. Vercel is widely used for its seamless integration with frameworks like Next.js, enabling developers to create highly dynamic and responsive user experiences. The platform focuses on optimizing the developer experience while ensuring reliable and efficient web application performance.