Member Care Agent (Remote)
Better Health Supplies(2 months ago)
About this role
A Member Care Agent at Better Health is responsible for providing comprehensive support to customers throughout their journey with home medical supplies, including answering inquiries and resolving issues in collaboration with internal teams. This remote role requires a deep understanding of the company's products, medical conditions, and insurance processes, along with a focus on customer advocacy in product development. The ideal candidate is customer-centric, experienced in durable medical equipment, and prepared to thrive in a fast-paced startup environment.
Required Skills
- Customer Service
- Medical Knowledge
- Problem Solving
- Process Improvement
- Customer Journey Management
- Team Collaboration
- Communication Skills
- Self-Starter
- Fast-Paced Environment
- Consumer Healthcare
About Better Health Supplies
joinbetter.comBetter Health is a modern medical supplier specializing in home healthcare products, particularly for diabetes, incontinence, urology, ostomy, and wound care needs. They offer a wide range of products including continuous glucose monitors (CGMs), catheters, and ostomy bags from leading brands, ensuring quality and accessibility for their customers. With a commitment to convenience, Better Health delivers these essential supplies directly to customers' doorsteps. They aim to enhance the quality of life for individuals requiring specialized medical supplies.