Operations & Program Manager, Customer Success
1Password(1 month ago)
About this role
The Operations & Program Manager, Customer Success at 1Password will lead the development and execution of operational frameworks and programs to enhance customer engagement, retention, and growth. This role involves streamlining processes for customer discovery, forecasting, renewals, and lifecycle management while collaborating across Sales, Support, and Operations to ensure a cohesive approach to customer success. Additionally, the manager will oversee tooling ownership and drive enablement and change management initiatives to support the Customer Success teams in delivering consistent value. The ideal candidate will have extensive experience in customer success operations and a strong ability to translate strategic goals into actionable programs.
Required Skills
- Customer Success
- Operational Frameworks
- Strategic Initiatives
- Program Management
- Data Analysis
- Forecasting
- Renewal Workflows
- Cross-Functional Collaboration
- Change Management
- AI-Supported Workflows
+12 more
About 1Password
1password.com1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.