Senior Customer Success Manager, Enterprise
CaptivateIQ
About this role
The Senior Customer Success Manager, Enterprise at CaptivateIQ manages relationships with the company’s largest and most complex global customers. The role focuses on guiding customers through onboarding and adoption, ensuring they realize business value from the platform, and supporting long-term strategic success. This position works closely with internal teams and executive-level client stakeholders to align on outcomes and influence product direction. It is based in Austin (hybrid) or remote from select North American locations.
Skills
About CaptivateIQ
captivateiq.comCaptivateIQ is a cloud-based sales commission management platform that automates commission calculation, reconciliation, and payouts. It helps companies turn sales compensation from a cost center into a business driver by providing flexible plan modeling, real-time reporting, and integrations with CRM/ERP/payroll systems. Finance, sales ops, and revenue leaders use CaptivateIQ to reduce errors, accelerate close processes, and run complex incentive programs at scale. The company offers demos and positions itself as a highly rated solution for commission automation.
Recent company news
PR NewswireFrom Planning to Payout: CaptivateIQ Unifies Sales Planning and Incentive Compensation with AI-Infused Platform
Aug 12, 2025
Crunchbase NewsWant To Reward High-Performers? Consider Providing Incentive Compensation Beyond Sales Teams
Jun 16, 2025
TechCrunchCaptivateIQ raises $100M at a $1.25B valuation to help companies design customized sales commission plans
Jan 26, 2022
Demand Gen ReportCaptivateIQ Unifies Sales Planning, Incentive Compensation
Aug 29, 2025
ForbesCaptivateIQ, A Startup That Automates Commissions, Raises $13 Million From Sequoia
May 27, 2020
About CaptivateIQ
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for CaptivateIQ.
Salary
$140k – $186k
per year