Senior Customer Success Manager, Enterprise

CaptivateIQ(24 days ago)

HybridFull TimeSenior$139,581 - $186,271 (estimated)Customer Success

About this role

The Senior Customer Success Manager, Enterprise at CaptivateIQ manages relationships with the company’s largest and most complex global customers. The role focuses on guiding customers through onboarding and adoption, ensuring they realize business value from the platform, and supporting long-term strategic success. This position works closely with internal teams and executive-level client stakeholders to align on outcomes and influence product direction. It is based in Austin (hybrid) or remote from select North American locations.

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Required Skills

Customer Lifecycle Management
Enterprise Account Management
Stakeholder Management
Strategic Planning
Value Realization
Churn Mitigation
Executive Communication
Data Driven Storytelling
Business Reviews
Cross Functional Collaboration

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About CaptivateIQ

captivateiq.com

CaptivateIQ is a cloud-based sales commission management platform that automates commission calculation, reconciliation, and payouts. It helps companies turn sales compensation from a cost center into a business driver by providing flexible plan modeling, real-time reporting, and integrations with CRM/ERP/payroll systems. Finance, sales ops, and revenue leaders use CaptivateIQ to reduce errors, accelerate close processes, and run complex incentive programs at scale. The company offers demos and positions itself as a highly rated solution for commission automation.