Senior Customer Success Manager (f/m/d)

doinstruct(1 month ago)

HybridFull TimeSenior$142,781 - $190,429 (estimated)Customer Experience

About this role

The Senior Customer Success Manager at doinstruct is responsible for managing a portfolio of strategic corporate customers (500–5,000 employees) throughout their lifecycle, from onboarding to renewal and expansion. This role involves developing success plans that align customer objectives with product value, driving adoption and retention, and collaborating cross-functionally with sales and product teams. The CSM will also engage with executive stakeholders, lead Proof of Concepts for larger accounts, and contribute to improving onboarding processes and customer feedback integration. Fluency in German is required to effectively communicate with clients in the DACH region.

View Original Listing

Required Skills

Customer Success
Account Management
SaaS Consulting
Strategic CSM
Onboarding
Adoption
Renewal
Expansion
Proof of Concepts
Success Plans

+12 more

About doinstruct

www.doinstruct.com

Doinstruct is a software solution designed to streamline training and compliance processes for frontline workers. By employing an AI-driven platform, it automatically delivers and updates training content in 35+ languages, eliminating common barriers like paper documentation and language differences. Companies can improve operational efficiency and reduce costs through doinstruct's intuitive web app, which is designed for ease of use and scalability, ensuring every employee receives consistent training and updates. With a focus on compliance, doinstruct provides industry-specific training that meets international standards and ensures audit readiness.