Service Desk Level 1 Analyst (Remote) -Mexico
DYOPATH(22 days ago)
About this role
DYOPATH is hiring a Service Desk Level 1 Analyst to provide first-line IT support to users in Mexico from a remote, third-shift schedule. The role sits within a supportive, growth-focused culture that invests in employee development and offers full benefits. It is an entry-level position focused on keeping users productive while offering opportunities for certification and career advancement.
Required Skills
- Phone Support
- Email Support
- Chat Support
- Troubleshooting
- Hardware Support
- Software Support
- Network Troubleshooting
- Ticketing
- Escalation
- Customer Service
+6 more
Qualifications
- High School Diploma
- Associate Degree in Computer Science
- Bachelor's Degree in Computer Science
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
About DYOPATH
dyopath.comSucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.
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