Solutions Engineer - Commercial
Talkdesk(7 days ago)
About this role
A Solutions Engineer at Talkdesk serves as a technical pre-sales resource who aligns Talkdesk’s cloud contact center solutions to customer business needs and use cases. The role supports the sales process by advising prospects, demonstrating product capabilities, and representing customer feedback to product teams. It contributes to customer success and sales outcomes for commercial or enterprise accounts.
Required Skills
- Solution Design
- Customer Discovery
- Presentations
- Demonstrations
- Value Modeling
- SOW Scoping
- POC Management
- RFI/RFP
- Product Collaboration
- Technical Communication
+1 more
Qualifications
- BS in Computer Science, Software Engineering or MIS
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.