Strategic Account Executive, Expansions

Gorgias(2 months ago)

New York City, NYOnsiteFull TimeSenior$120,000 - $132,000Revenue

About this role

The Strategic Account Executive, Expansions at Gorgias is responsible for managing a portfolio of 35-50 key enterprise accounts, aimed at driving growth and retention through upselling and cross-selling across various products within the organization's AI-driven platform for Conversational Commerce. This role requires collaboration with Customer Success Managers and cross-functional teams, engagement with executive-level stakeholders, and the development of tailored account plans, all while navigating multiple international markets in English and other languages. The position demands a strong background in enterprise account management, strategic thinking, and the ability to deliver customized solutions to complex customer needs.

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Required Skills

Account Management
Enterprise Sales
Customer Growth
Relationship Building
Strategic Planning
Cross-Selling
Upselling
Customer Retention
Data Analysis
Stakeholder Engagement

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About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.