Technical Account Manager - Commerce / Partner Success (100% Remote - USA)

Hopper(2 months ago)

RemoteFull TimeSenior$148,737 - $198,687 (estimated)Commerce

About this role

The Technical Account Manager at Hopper Technology Solutions serves as the primary technical liaison for multiple B2B partners, ensuring effective communication and support for technical inquiries and strategic growth. This role involves validating issues, managing technical escalations, and collaborating cross-functionally with Product, Engineering, and Customer Experience teams to optimize processes and workflows. The TAM will leverage diagnostic skills and technical fluency to structure actionable requests and enhance partner engagement, all while balancing multiple priorities in a dynamic environment.

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Required Skills

Technical Liaison
Relationship Management
Diagnostic Skills
Analytical Abilities
Issue Validation
Problem Reporting
Communication Skills
Organizational Skills
Process Improvement
Partner Engagement

+13 more

About Hopper

www.hopper.com

Hopper is a travel booking platform designed to help users find and secure the best deals on hotels, flights, and car rentals. With over 120 million travelers using the service, Hopper leverages advanced technology to predict travel prices and notify users of the best times to book their trips. The app aims to simplify the planning process by providing personalized recommendations and real-time price alerts, making travel more accessible and affordable.