Customer Success Manager, Founders Office

Panoptyc(26 days ago)

RemoteFull TimeManager$145,044 - $190,663 (estimated)Customer Support

About this role

The Customer Success Manager, Founders Office at Panoptyc is responsible for managing all post-sale activities to eliminate friction and protect annual recurring revenue (ARR). This role entails overseeing onboarding, deployment, and account health for both pilot and large-scale store implementations, coordinating multiple stakeholders, and ensuring customers effectively utilize Panoptyc's visual AI solutions. The position requires strong operational skills, data-driven decision-making, and close collaboration with Sales, Product, and IT teams to drive customer success and identify expansion opportunities.

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Required Skills

Customer Account Ownership
Deployment Management
Onboarding Coordination
Operational Customer Success
Account Health Monitoring
Data Analysis
Internal Process Development
Stakeholder Coordination
Customer Feedback Translation
Remote Team Collaboration

+5 more

About Panoptyc

panoptyc.com

Panoptyc is an innovative AI-driven surveillance company specializing in loss prevention solutions for the retail and dining sectors. The company's technology helps businesses reduce theft through intelligent detection and remote monitoring, significantly impacting their loss rates, with an average reduction reported at 30% in over 20,000 locations. By providing precise behavior recognition while maintaining user privacy, Panoptyc enables retailers to streamline operations and protect their assets effectively against various forms of theft, including cashier and self-checkout losses. Their offerings target a wide range of environments, from grocery stores to micro markets, reinforcing their position as a leader in the asset protection industry.