Customer Success Manager, Key Accounts

Dialpad(29 days ago)

HybridFull TimeMedior$92,933 - $123,819 (estimated)Customer Success

About this role

A Customer Success Manager at Dialpad is a strategic, customer-facing role focused on maximizing the value customers receive from Dialpad’s platform and fostering long-term relationships. The position operates closely with internal teams and stakeholders to support customer satisfaction and outcomes. It reports to the Manager of Customer Success and may be based in one of Dialpad’s North American hubs.

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Required Skills

Customer Success
SaaS Experience
Telecommunications
C-Level
Presentation
Facilitation
Writing
Time Management
Organization
Cross-Functional

+10 more

About Dialpad

dialpad.com

Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.