Senior Customer Success Manager
Zip(27 days ago)
About this role
A Senior Customer Success Manager at Zip is responsible for managing a diverse portfolio of clients, driving successful procurement solutions on the Zip platform. This role involves collaborating with customers across various industries and functions to define business outcomes, enhance product adoption, and provide strategic guidance on procurement best practices. The position requires strong interpersonal skills, project management expertise, and the ability to partner with engineering and product teams to continuously improve customer experiences and outcomes.
Required Skills
- Customer Success
- Procurement Success
- Business Outcomes
- Trusted Advisor
- Stakeholder Relationships
- Customer Engagement
- Satisfaction Management
- Data-Driven Metrics
- Product Partnership
- Customer Training
+10 more
About Zip
ziphq.comZip is a leading procurement orchestration platform offering solutions that enhance efficiency and transparency in business spending. Its offerings include Intake-to-Procure and Procure-to-Pay services, aimed at simplifying the purchasing process while integrating seamlessly with existing systems. With a focus on AI-driven decision-making, Zip helps organizations manage spend strategically, mitigating risk and driving performance across various sectors including finance, procurement, and technology. Businesses can leverage Zip's tools to streamline processes, reduce costs, and gain insights into their spending behavior.
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